SYSTEMS CHAMPION (OPERATIONAL PROCEDURES SPECIALIST)

IN OFFICE POSITION, NOT REMOTE.

We’re on the hunt for a vibrant, energetic individual to join us in keeping our company running like a well-oiled machine! You’ll play a crucial role in training our team and collaborating with managers and colleagues alike. Our focus? Achieving the TRIPLE WIN:

1. Customers Must Win: Our clients are our priority. We aim to provide exceptional service that keeps them turning to us for all their electrical needs.
2. Team Members Must Win: We’re committed to empowering our staff with the tools, training, and information they need to excel. We offer a supportive work environment where trust, cooperation, and accountability are paramount — and where outstanding performance is well-rewarded.
3. The Company Must Win: To continue our growth, the company also needs to succeed. This success allows us to create wins for both our customers and our team.

Who You Are:

• Display a friendly, positive attitude toward serving customers, fellow team members, managers & executives.
• You are helpful, highly organized, teachable and coachable, a good listener, a quick thinker, and a self-starter
• You know how to ask questions and learn from the answers
• You have some experience in project management
• You can work under tight deadlines and high pressure
• You have excellent verbal and written communication skills and exhibit exceptional attention to the details
• You are tech-savvy, proficient in the tools of the trade and ability to learn new software quickly

What You'll Be Doing:

• Collaborating with the owner and leadership team to identify areas of priority for system documentation
• Leading the team in creating systems/processes and procedures from various sources including but not limited to videos, screenshots, verbal interviews, and other sources
• Extracting, documenting, editing, and improving systems & procedures
• Creating processes and continuously reviewing and maintaining accuracy when workflows are modified
• Working across various departments to make sure enough documentation is available to generator effective materials for the required audience
• Ensuring all new team members are correctly trained with the company’s systemized approach

Who We Are:

• A company built on the core values of Honesty, Integrity, Family, and Excellence
• A fun working environment with room for growth and development (We want to see you succeed!)
• An uplifting team where you are surrounded by leadership and team members that are truly invested in and care about your life

Perks:

• Full Time – We have 2 shifts of CSR
• Paid Training
• Paid Holidays
• Vacation Time
• Family Atmosphere
• Employee Discounts at many local and online businesses
• Free Company Library (physical books, e-books, audio books)
• Health Benefit (Coming Soon!)
• Regular Team Gatherings, Outings, and Events
• Company family meetings & many other fun activities

Qualifications:

• Hight School graduate or equivalent
• At least one year Microsoft Word experience
• At least one year of email experience
• At least one of Computer Literacy experience
• At least one year of grammar experience preferred
• At least one year of technical writing experience preferred
• At least one year of communication experience preferred